How do I book a tour/FIT package?
You will have to come down to either of our offices and pay a deposit. Deposit amount depends on the value and type of tour product purchased. Guidelines based on per person:
Tour price below S$500 Deposit S$300
Group Tour Packages Deposit S$500
Luxury Cruise Packages Deposit S$1000
FIT Packages Deposit 50% of package price
Alternatively, you can also book your tour at our website at www.dynastytravel.com
What are the requirements to book a tour?
In order to make a booking, you must provide the passengers’ names according to passport, and passport details (i.e. passport number, expiry date, date of birth etc). For FIT packages, travel dates / add-ons have to be advised upon booking.
How do I pay for the tour?
Payment can be made by cash, cheque or credit card. Cheque payment should be made no later than 7 days before scheduled departure date. Payment by credit card may not be applicable for certain promotional tour packages. Payment by instalment plan, where applicable, is valid for selected banks and subjected to the banks’ approval and terms and conditions. Alternatively, you can also book your tour at our website where the payment mode is credit card.
What does the tour fare include?
Sightseeing, transfers, meals, accommodation on a twin sharing basis and air tickets as specified in the itinerary.
What does the tour fare exclude?
Airport taxes and fuel surcharges (correct at time of print and subject to change due to currency or fuel price fluctuations), visa fees, gratuities to driver, tour guide and tour leader, flight and personal insurance and all other products or services not listed in the itinerary.
When will I know if the tour is confirmed?
At least 2 weeks before the intended date of departure.
What will happen if the tour does not materialize?
An alternative tour may be suggested, however, should you decide not to accept the alternative arrangement; all monies paid will be refunded in full without further obligation or liability by the company.
How is the refund done?
Payment done by cash or cheque will be refunded by cheque. For credit card payment, the refund will be made through the respective card companies.
How long will it take to process the refund?
About 4-6 weeks, although it may take longer during the peak season.
Can I get a refund for unused services?
No refund shall be made, either in part or full, for any unutilized tickets, ground transportation, meals, and accommodation or sightseeing tours. There shall also be no refund for special promotion tickets.
What is the age eligibility for child / infant?
Child – between 2 and 12 years of age on the date of departure from Singapore.
Infant – below 2 years of age on the date of departure from Singapore.
What is the ‘single supplement’?
The single supplement is an additional charge for a single room or single occupancy of a twin or double room.
Can I make special requests for meals and adjoining rooms?
Any special requests would have to be made to the company upon booking. The requests are subjected to confirmation and availability by the airlines and tour operators.
Can I extend my stay?
An extension at the end of the tour is permitted subjected to seat confirmation, terms and conditions of the airfare and the airline involved and the availability of hotel rooms. Any additional charges imposed by the airlines or tour operators will be borne by customers. In any case where the extension has not been confirmed three weeks before departure, the customer is deemed to return on the original flight schedule booked and no cancellation of tour is allowed. Extensions are at your own expense and transfers will not be provided.
Do I need travel insurance?
You are advised to take up a comprehensive travel insurance policy to protect yourself against unforeseen circumstances such as flight delays, loss of luggage, illness and hospitalization. If you require insurance, you can book it through us on our website or in any of our offices.
Can I make changes/cancel after I have booked?
Any changes on bookings (including change of passengers’ name, departure date and tour type) must be made at least 14 days prior to departure. Any change made on a shorter notice than aforesaid will be considered as cancellation and cancellation charges will be levied accordingly. All changes / cancellations have to be made in writing.
Amendment fee - S$50 per person per amendment
Cancellation charges based on per person:
More than 35 days prior to departure - S$250
15-34 days prior to departure - Full Deposit
08-14 days prior to departure - 50% of Total Tour Fare
03-07 days prior to departure - 75% of Total Tour Fare
02 days or less prior to departure/no show - 100% of Total Tour Fare
For chartered flights - 100% of Total Tour Fare
During travel fairs or special promotion period, terms and conditions by suppliers have to be strictly adhered with:
-For special airfares offered on tour packages, air tickets must be issued within a stipulated time frame. Any amendment / cancellation, the fare difference will be imposed based on the current pricing at the time of notice.
-Once ticket is issued, full cancellation charges are levied and no refund will be considered in the event of no-show or no collection of ticket.