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BOOKING TERMS & CONDITIONS

Customers are deemed to have read, understood and accepted the following terms and conditions. Dynasty Travel shall be known as “The Company” in the terms and conditions listed below.

In event of any conflict, the terms and conditions herein shall prevail.


1. RESERVATION, DEPOSIT & PAYMENT

All bookings will be on first come first served basis. A minimum deposit is required upon booking based on the tour fare stated below:

  1. All Group Tour Packages: $1000.00
  2. Free & Easy Packages: 50% of Package Price
  3. Tours with Chartered Services, Special Departures, and tour organized by third parties: Amount per terms and conditions stipulated by principal suppliers

The company does not recognize any deposit as constituting confirmation of tours, travel arrangements or tickets. For group packages - full payment is required not less than 21 days prior to departure. If full payment is not received 21 days or more prior to departure, the company reserves the right to forfeit the deposit and cancel the reservation. In this instance, the cancellation fee as stated below is payable by the Customer.

The Company reserves the right to request for a deposit top up due to ticket issuance/land arrangement to avoid additional surcharges.

For free and easy packages - full payment is required upon confirmation of air reservation and land arrangement before issuance of travel documents. Any booking that is not confirmed within the airlines' required dateline, seats will be auto-cancelled by airlines unless tickets are being issued. Please note that during important events, festivals, conferences and fair periods, there will be surcharges levied by accommodation properties. We will advise you of any increase in tour prices when you book your package. Passengers are expected to pay the difference or have the option to change to another preferred choice of accommodation (provided there is also no surcharge being levied).


2. MODE OF PAYMENT

Payment can be made in cash, by cheque, paynow or credit card. Cheque will only be accepted if presented to the Company at least 21 (twenty-one) working days before departure. Payment by credit card or charge card may not be applicable for selected tour packages on promotion. Payment by installment plan, where applicable, is valid for selected banks and subject to the banks' approval and terms & conditions.


3. CANCELLATION CHARGES/REFUNDS

Cancellation of tours by customers must be in writing and the following charges apply:

  1. 35 days or more prior to departure: $1000.00*
  2. 22 to 34 days prior to departure: 50% of Total Tour Fare*
  3. 15 to 21 days prior to departure: 75% of Total Tour Fare*
  4. 14 days prior to departure: 100% of Total Tour Fare

* The above cancellation charges apply if the air ticket is not issued. If the air ticket is issued, the air ticket value will be added onto the cancellation charges. If the deposit amount is insufficient to cover the cancellation, the customer must pay for the difference.

* Group and Free & Easy packages with special or promotional airfare:

  • For special fares offered on group and free & easy packages, a separate set of terms & conditions will be provided at the point of booking.
  • For these special fares offered, air tickets must be issued within a stipulated time frame. Any amendment after ticket issuance; the fare difference will be imposed based on the current pricing at the time of notice.

For products supplied by third party(ies), e.g. Insight Vacations, Trafalgar, Contiki Holidays, train services, cruises, air tickets, hotel bookings etc., cancellation fee under the terms and conditions of the respective third party(ies) shall apply plus a handling charge of S$100 per service per person. Please note that all refund on air tickets may take up to 6 months or more.

For chartered flights and special projects, a separate terms & conditions will be given at the point of booking.


4. TOUR CANCELLATIONS/REFUNDS

Even after deposit or full payment has been made, all arrangements are still subject to final confirmation. If, for any unforeseeable circumstance, the arrangement cannot be finalised and the reservation has to be cancelled, the Company endeavour to notify the customers at least one week before departure.

The Company will base on travel advisory issued by the Authority to determine the materialization/cancellation of any affected tour groups.

Group tours are subjected to a minimum group size in order to depart. If the minimum passenger number is not met, the company may choose to confirm or cancel the tour 14 days prior to departure or offer alternative tours based on current tour fare. Should the tour be cancelled and the Customer decides not to accept the alternatives, all refund will be made accordingly by the Company and without further obligations. Tour groups on different flight schedules may be merged without prior notice at the Company's discretion.

The Company reserves the right to cancel any tour prior to departure date for any reason including but not limited to an insufficient numbers of participants. The Company may, if it so decides, recommend alternative tours.

Should you decide not to accept the alternative arrangement, all monies paid by you will be refunded in full without further obligation or liability on the part of the Company, and that you shall be deemed to have agreed to release the Company from all liabilities or damages in connection with the cancellation.

For credit card and charge card payment, refund will only be made through the respective credit card companies between 4 to 6 weeks.

In the event if passenger's credit card is cancelled, the refund will be made in the form of Travel Voucher.

For cheque or cash payment, refund will be made in a form of a cheque and processed within 2 to 4 weeks.

For payment made by travel vouchers, refund will be made in a form of travel vouchers.

During peak season, the refund process may take up to 8 weeks due to the increase in transactions.


5. TOUR FARE INCLUDES

  • Return economy class group tour air ticket
  • Airport transfers (if applicable) Hotel accommodation based on twin-sharing basis.
  • All meals are provided as specified in the itinerary. If selected carrier's flight timing does not allow for certain meals to be taken, there shall not be any refund for meals not consumed (if any).
  • Gratuities to drivers, local guides or tour leaders and tips to porters.
  • Airport Taxes, airport security taxes, airline surcharges, fuel taxes.
  • Baggage allowance according to respective carrier's specification and guidelines. Excess baggage must be paid locally by the travellers.
  • Tour fare are based on current airfares, service prices, government taxes and exchange rates, applicable at the time of print or quotation and are subject to change with or without prior notice.

6. CHILD FARE

Children below 12 years of age (upon the completion of the tour) are eligible to child fare. Child fare is based on sharing a twin or double room with two adults without an extra bed. If an extra bed for the child, please arrange with the Company who will advise you on the surcharges on any supplements.

In some countries, due to fire regulation, it is compulsory for each person to have their own bed. Booking with four persons in a room will not be allowed unless the hotel has quad sharing rooms available.


7. TOUR FARE EXCLUDES

  • Visa Fees
  • Meals, beverages, room service or any other not listed in the itinerary
  • Excess baggage charges, laundry charges, travel insurance and all items of a personal nature All taxes, flight insurances and fuel surcharges are subject to changes without prior notice. Any difference in taxes will be borne by Customer even after full payment has been made. Any non-compliance may result in an automatic cancellation of reservation and forfeiture of your payment.

8. LANGUAGE USED DURING TOUR

All group tours except China, Hong Kong & Macau, Japan, Korea & Taiwan tours are conducted in English unless otherwise stated.


9. AMENDMENT TO BOOKINGS

Any amendments made after booking, an amendment fee of $100 per person will apply. Any change in traveler's information, departure date or the tour type, the cancellation charges will apply.

Any re-issuance of air ticket, minimum administrative fee of S$75 per air ticket on top of any airline charges will apply.

Any amendments must be made at least 14days prior to departure date.

If Company received any amendments shorter than 14 days, the cancellation charges will apply. All amendment requests must be made in writing to avoid misunderstanding.


10. AMENDMENT TO TOUR ITINERARY

The Company makes reasonable effort to avoid changes in the itinerary. However, the Company reserves the right to alter itineraries, travel arrangements, hotel reservations changes at any time (without compensation) due to unforeseen circumstances, especially during peak periods or in the event of a force majeure. And such alteration may be made as deemed appropriate by the Company with or without prior notice to you. If the trip is terminated due to Force Majeure Event, the company will offer alternative arrangements or to refund as travel voucher that is valid for 24 months from the date of issue. If the alternative is not available, all monies paid by you will be refunded less any third-party costs incurred. Force Majeure Event means any event or circumstance caused by Acts of God (Force Majeure), war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, strikes or other industrial action, adverse weather conditions, epidemics, pandemics or any other event beyond the Company's control.

All flight timings are subject to changes without prior notice. In the event of a discrepancy on the departure and/or arrival day (eg. From 8D6N to 7D6N) due to a change in flight timing(s), the service is deemed as fulfilled based on the number of nights stated in the itinerary.


11. REFUND OF UNUSED SERVICES

No refunds, either in part or full, will be made for unused tickets, ground transportation, meals and accommodation or sightseeing tours not utilized.


12. TRAVEL DOCUMENTS

It is the customer's responsibility to ensure that they have a valid passport with a minimum 6 months' validity from the date of the last departure point of the tour and have at least four (4) blank pages as well as the necessary visas, current health certificates and necessary travel documents as required by the various government authorities of the country(ies) to be visited. Please ensure all children photos in the passports are updated by the Immigration Authority prior to departure.

For foreign passport holders, it is the passengers' responsibility to hold valid re-entry visas to Singapore, if applicable.

Visa fees and service charges will be borne by the customer. The Company does not guarantee the approval of the visa application. If for any reason, application for visa is rejected, customers must make known to the Company at least 35 days prior to departure with administrative charges. If less than 35 days' notice is given, the relevant cancellation charges will apply.

The Company cannot be held responsible or be liable for any expense, reimbursement or refund of tour or travel arrangement charges if any customer is refused entry by any country before departure or during the tour and travel for whatsoever reason, including but not limited to non-possession of necessary visas.


13. TRAVEL INSURANCE

As a licensing condition of STB, all passengers are strongly advised to purchase travel insurance against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. Under no circumstances is the Company to be construed as a carrier under contract for safe carriage of passenger or his/her baggage & belonging. The Company will be pleased to assist in the enquiries of any travel insurance.


14. ACCOMMODATION

In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard. During major conferences and unforeseen circumstances, accommodation maybe located outside the city or in an alternate city without prior notice.

Accommodation for adults is based on twin-sharing basis. When booking triple-share rooms, please note that the third bed will be a “roll-away” bed. Triple-sharing for all tours will be on request only as some hotels or accommodations do not have triple-share rooms. Single room occupancy is at additional cost borne by Customer.

For farm stays/resorts/cruise, sharing of bathroom facilities may be necessary.


15. SPECIAL REQUEST

For any special requests such as special meals, dietary requirements, adjoining rooms, inflight seat arrangement etc., please inform the Company upon booking. Such requests are subject to confirmation and availability.


16. SEATS ROTATION

The customer is requested to rotate seating arrangement on the coach during the period of the tour.


17. EXTENSION/DEVIATION OF STAY

An extension/ deviation of stay at the end of the tour or travel arrangement is permitted subject to the maximum validity and restrictions of the air ticket, seat confirmation and availability of accommodation prior to the commencement of the tour. The extra costs incurred to process the extension will be borne by Customer. It is the customer's responsibility to hold a confirmed seat for the return flight. When extension/ deviation requested cannot be confirmed 3 weeks prior to group departure, the customer is deemed to return on the original flight/tour schedule booked and no cancellation of tour is allowed.

Extensions/ deviations of stay will be Customer's own expense and transfers to and fro airport will not be provided. For tours on chartered flights, no extension/ deviation will be permitted.


18. TOUR LEADER

Assignment of Tour Leaders for all group departures regardless of group size, tickets, availability of accommodation is at the sole discretion of the Company.


19. FEEDBACK RESPONSE

The Company welcomes constructive feedbacks from its customer in its continuing efforts to improve its service quality. Any disputes with regards to the tour shall be submitted in writing within fourteen (14) days from the date of return. No responsibility is accepted in respect to any dispute that is made thereafter.

Written feedback can be sent by:

OR

  • Post to: 35 New Bridge Road Singapore 059395 Attn: Customer Service Dept.

The Company will investigate and act to resolve areas of concerns. The interim response is within 2 working days (or 48 hours). Depending on the complexity of the case, the time taken to resolve a complaint is within 60 days.


20. DATA PROTECTION

The Company takes its responsibility to protect data seriously. Your privacy is important to us and we are committed to complying with applicable law, including the Singapore Personal Data Protection Act (No. 26 of 2012) (the “PDPA”).


21. RESPONSIBILITY AND LIABILITY

All arrangements for the provision of transport, accommodation, sightseeing and other tour or travel services are made by the Company through our appointed agents. The Company is not liable for any changes made by the relevant suppliers but will render assistance wherever possible. The Company accepts no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, custom regulation, strike, acts of god, and changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may cause to person or property. Any losses & expenses are the responsibility of the passenger. All proper travel documents are the sole responsibility of the passenger.

The Company also reserves the right to require any individual to withdraw from the tour if it is deemed that his or her behavior or conduct is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.

No tour leaders/guides, employees or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company will not be bound by any statements or representation unless it is in writing and signed by a management executive of the Company.

The Company also reserves the right to take photographs and films of passengers while on tour with the Company to be used for marketing purposes. The Customer will be informed of use of such materials in public publications or advertisements.

The Company shall not be liable to the passengers for any goods purchased by the passengers during the tour whether or not the goods are of defective quality, not suitable for the passenger's purpose, not in conformity with samples provided to the passengers or rejected by the passenger for any other reason whatsoever notwithstanding that the goods are purchased in shops the visitation of which comprise part of the tour package (including itinerary) or which are specifically recommended by the travel services, their guides, servants, employees or independent contractors, nor the Company or the travel services be liable to the passengers for the purchase monies of the aforesaid goods.

Itineraries, prices, services and conditions are correct as the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares.

The Company reserves the right to change, amend, insert or delete any of the terms and conditions, or policies contained in this document, as the case may be, without prior notice.