Booking Terms & Conditions

Customers are deemed to have read, understood and accepted the following terms and conditions. Dynasty Travel shall be known as "The Company" in the terms and conditions listed below. In event of any conflict, the terms and conditions herein shall prevail.

A minimum deposit is required upon booking based on the tour fare stated below:

a. For tour fares below S$500, a deposit of S$300 is required per person

b. For group tour packages to China, Hong Kong, Taiwan, Japan and South Korea, a deposit of S$500 is required per person.

c. For group tour packages to the rest of the world (other than the countries in point b.), a deposit of S$1000 is required per person.

No refunds, either in part or full, will be made for unused tickets, ground transportation, meals and accommodation or sightseeing tours not utilized.

Payment can be made in cash, by cheque or credit card. Cheque will only be accepted if presented to the Company at least 07 (seven) working days before departure. Payment by credit card or charge card may not be applicable for selected tour packages on promotion. Payment by installment plan, where applicable, is valid for selected banks and subject to the banks’ approval and terms & conditions.

All passengers are strongly advised to purchase travel insurance prior to the commencement of the tour or travel arrangement. Under no circumstances is the Company to be construed as a carrier under contract for safe carriage of passenger or his/her baggage & belonging. The Company will be pleased to assist in the enquiries of any travel insurance.

Cancellation of tours by customers must be in writing and the following charges apply:

Cancellation Notice

Charges Per Person:

a. 35 days or more prior to departure
- S$500.00*

b. 22-34 Days prior to departure
- S$800.00*

c. 15-21 Days prior to departure
- 50% of Total Tour Fare*

d. 8-14 Days prior to departure
- 75% of Total Tour Fare*

e. 7 Days prior to departure
- 100% of Total Tour Fare*

Tours on Chartered Flights

Charges Per Person

a. 35 days or more prior to departure
- Full Deposit*

b. 34 days or less prior to departure / No show
- 100% of Total Tour Fare*

*The above cancellation charges apply if the air ticket is not issued. If the air ticket is issued, the air ticket value will be added onto the cancellation charges. If the deposit amount is insufficient to cover the cancellation, the customer must pay for the difference.

*Group and Free & Easy packages with special or promotional airfare:

+For special fares offered on group and free & easy packages, a separate set of supplier terms & conditions will be provided at the point of booking.

+For these special fares offered, air tickets must be issued within a stipulated time frame. Any amendment after ticket issuance; the fare difference will be imposed based on the current pricing at the time of notice.

For tour products supplied by third party(ies), e.g. Insight Vacations, Contiki Holidays, train services, cruises, air tickets, hotel bookings etc., cancellation fee under the terms and conditions of the respective third party(ies) shall apply plus a handling charge of S$50 per service per person.

- Return economy class group tour air ticket

- Airport transfers (if applicable)

- Hotel accommodation based on twin-sharing basis

- All meals are as specified in the itinerary. If selected carrier’s flight timing does not allow for certain meals to be taken, there shall not be any refund for meals not consumed. (if any)

- Baggage allowance of up to 20 kilograms per passenger (736mm x 508mm x 254mm) and 1 piece of hand carry baggage not exceeding 7 kilograms (550mm x 350mm x 250mm) and or subject to individual airlines’ baggage allowance. Excess baggage must be paid locally by the Customer.

Tour fare are based on current airfares, service prices, government taxes and exchange rates, applicable at the time of print or quotation and are subject to change with or without prior notice.

Children below 12 years as on the date of departure from Singapore are eligible to child fare. Child fare is based on sharing a twin or double room with two adults without an extra bed. If an extra bed for the child, please arrange with the Company who will advise you on the surcharges on any supplements.

In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard.

Accommodation for adults is based on twin-sharing basis. When booking triple-share rooms, please note that the third bed will be a "roll-away" bed.

Triple-sharing for all tours will be on request only as some hotels or accommodations do not have triple-share rooms. Single room occupancy is at additional cost borne by Customer. For farm stays/resorts/cruise, sharing of bathroom facilities may be necessary.

Even after deposit or full payment has been made, all arrangements are still subject to final confirmation if for some unforeseeable circumstance the arrangement cannot be finalised and the reservation has to be cancelled, the Company endeavour to notify the customers at least one week before departure.

Group tours are subjected to a minimum group size in order to depart. If the minimum passenger number is not met, the company may choose to cancel the tour 14 days prior to departure or offer alternative tours based on current tour fare. Should the Customer decide not to accept the alternatives, all refund will be made accordingly by the Company and without further obligations.

The Company reserves the right to cancel any tour prior to departure date for any reason including but not limited to an insufficient numbers of participants. The Company may, if it so decides, recommend alternative tours.

Should you decide not to accept the alternative arrangement, all monies paid by you will be refunded in full without further obligation or liability on the part of the Company, and that you shall be deemed to have agreed to release the Company from all liabilities or damages in connection with the cancellation.

For credit card and charge card payment, refund will only be made through the respective credit card companies between 4 to 6 weeks.

In the event if passenger’s credit card is cancelled, the refund will be made in the form of Travel Voucher.

For cheque or cash payment, refund will be made in a form of a cheque and processed within 2 to 4 weeks.

During peak season, the refund process may take up to 8 weeks due to the increase in transactions.

- Airport Taxes, airport security taxes, airline surcharges, fuel taxes.

- Visa Fees

- Meals, beverages, room service or any other not listed in the itinerary

- Excess baggage charges, laundry charges, travel insurance and all items of a personal nature

- Gratuities to drivers, local guides or tour leaders and tips to porters.

All taxes, flight insurances and fuel surcharges are subject to changes without prior notice. Any difference in taxes will be borne by Customer even after full payment has been made. Any non compliance may result in an automatic cancellation of reservation and forfeiture of your payment.

- Airport Taxes, airport security taxes, airline surcharges, fuel taxes.

- Visa Fees

- Meals, beverages, room service or any other not listed in the itinerary

- Excess baggage charges, laundry charges, travel insurance and all items of a personal nature

- Gratuities to drivers, local guides or tour leaders and tips to porters.

All taxes, flight insurances and fuel surcharges are subject to changes without prior notice. Any difference in taxes will be borne by Customer even after full payment has been made. Any non compliance may result in an automatic cancellation of reservation and forfeiture of your payment.

Any amendments made after booking, an amendment of $75 per person will apply. Any change in traveler’s information, departure date or the tour type, the cancellation charges will apply. Any re-issuance of air ticket, minimum administrative fee of S$75 per air ticket on top of any airline charges will apply. Any amendments must be made at least 14days prior to departure date. If Company received any amendments shorter than 14 days, the cancellation charges will apply.

All amendment requests must be made in writing to avoid misunderstanding.

Any amendments made after booking, an amendment of $50 per person will apply. Any change made to the Customer, departure date or the tour type, the cancellation charges will apply.

Any re-issuance of air ticket, minimum administrative fee of S$50 per air ticket on top of any airline charges will apply. Any amendments must be made at least 14days prior to departure date.

If Company received any amendments shorter than 14 days, the cancellation charges will apply.

It is the customer’s responsibility to ensure that they have a valid passport with a minimum 6 months’ validity from the date of the last departure point as well as the necessary visas, current health certificates and necessary travel documents as required by the various government authorities of the country(ies) to be visited.

Please ensure all children photos in the passports are to be updated by the Immigration Authority prior to departure.

We render assistance in arranging for visa or exit permit applications whenever possible.

Visa fees and service charges will be borne by the customer. The Company does not guarantee the approval of the visa application. If for any reason, application for visa or exit permit is rejected, customers must made known to the Company at least 35 days prior to departure with administrative charges. If less than 35 days notice is given, the relevant cancellation charges will apply.

The Company cannot be held responsible or be liable for any expense, reimbursement or refund of tour or travel arrangement charges if any customer is refused entry by any country before departure or during the tour and travel for whatsoever reason, including but not limited to non-possession of necessary visas.

Any special requests such as special meals, dietary requirements, adjoining rooms etc., please inform the Company upon booking. Such requests are subject to confirmation and availability.

The customer is requested to rotate seating arrangement on the coach during the period of the tour.

An extension/ deviation of stay at the end of the tour or travel arrangement is permitted subject to the maximum validity and restrictions of the air ticket, seat confirmation and availability of accommodation prior to the commencement of the tour. The extra costs incurred to process the extension will be borne by Customer. It is the customer’s responsibility to hold a confirmed seat for the return flight. When extension/ deviation requested cannot be confirmed 3 weeks prior to group departure, the customer is deemed to return on the original flight/tour schedule booked and no cancellation of tour is allowed.

Extensions/ deviations of stay will be Customer’s own expense and transfers to and fro airport will not be provided.

For tours on chartered flights, no extension/ deviation will be permitted.

Assignment of Tour Leaders for all group departures regardless of group size, tickets, availability of accommodation is at the sole discretion of the Company.

The Company welcomes constructive feedbacks from its customer in its continuing efforts to improve its service quality. Any disputes with regards to the tour shall be submitted in writing within fourteen (14) days from the date of return. No responsibility is accepted in respect to any dispute that is made thereafter.

Written feedback can be sent by

- Email to feedback@dynastytravel.com.sg or

- Post to 35 New Bridge Road Singapore 059395.

The Company will investigate and act to resolve areas of concerns. The interim response is within 2 working days (or 48 hours). Depending on the complexity of the case, the time taken to resolve a complaint is within 60 days. If it is unable to resolve the complaint amicably, it will refer to CASE or NATAS mediation channel with mutual consent of the Customer.

The Company will not divulge our customer’s personal information to any unauthorized third party without any written consent.

All arrangements for the provision of transport, accommodation, sightseeing and other tour or travel services are made by the Company through our appointed agents. The Company accepts no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, custom regulation, strike, acts of god, and changes in itinerary, deportation or refusal of entry by Immigration

Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may caused to person or property. Any losses & expenses are the responsibility of the passenger. All proper travel documents are the sole responsibility of the passenger.

The Company also reserves the right to require any individual to withdraw from the tour if it is deemed that his or her behavior or conduct is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.

No tour leaders/guides, employees or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company will not be bound by any statements or representation unless it is in writing and signed by a management executive of the Company.

The Company also reserves the right to take photographs and films of passengers while on tour with the Company to be used for brochure advertising. The Customer will be informed of use of such materials in publications and other forms of advertising.

The Company shall not be liable to the passengers for any goods purchased by the passengers during the tour whether or not the goods are of defective quality, not suitable for the passenger’s purpose, not in conformity with samples provided to the passengers or re jected by the passenger for any other reason whatsoever notwithstanding that the goods are purchased in shops the visitation of which comprise part of the tour package (including itinerary) or which are specifically recommended by the travel services, their guides, servants, employees or independent contractors, nor the Company or the travel services be liable to the passengers for the purchase monies of the aforesaid goods.

Itineraries, prices, services and conditions are correct as the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares.

The Company reserves the right to change, amend, insert or delete any of the terms and conditions, or policies contained in this document, as the case may be, without prior notice.

Personal Data Protection Act

This policy sets out how Dynasty Travel collects, uses, discloses, transfers and stores your Personal Information (as defined below). Dynasty Travel shall be known as "The Company" in the policy as listed below. The company may share your personal information and use it in the manner and for purposes consistent and in accordance with the Personal Data Protection Act 2012 of Singapore, coming into effect on 2nd July 2014. We may combine your personal information with other information for the purposes of providing products and services to you, improving our products and services as well as advertising related activities.

For more information regarding the act, please refer to Personal Data Protection Act.

We may collect, use, disclose, transfer and store any information you enter on our website or give us through various means:

a. Information about your computer and about your visits to and use of this website (including but not limited your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

b. Information that you provide to us when registering with our website (including but not limited to your email address);

c. Information that you provide when completing your profile on our website (including but not limited to your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details);

d. Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including but not limited to your name and email address);

e. Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

f. Information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including but not limited to your name, address, telephone number, email address and card details);

g. Information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication);

h. any other personal information that you choose to send to us;

i. Information during booked including but not limited to, your name, IC/passport details, contact numbers, address, e-mail, and contact preferences.

j. Information based on travel preferences, loyalty, frequent flyer and/or car rental programmes

k. Feedback, testimonials, reviews, photographs and videos of the trip which you have booked with us

When making a reservation with us on behalf of a travel partner, his/her personal information is required. Before providing their personal information to us, consent should be obtained from the relevant individual. Any request to view/change Personal their personal information provided in relation to the reservation can only be made through you or your account with us.

The company will use your personal information for the following purposes:

a. to provide you with the products and services you request;

b. to administer our website and business;

c. to provide you with travel confirmation and updates through but not limited to: E-mails/SMS/Calls;

d. to manage your account, including processing bills and providing travel notifications;

e. to complete payment to third-party vendors for bookings which you have made with us;

f. to communicate with you in general;

g. to respond to your questions and comments;

h. to allow us to contact you for customer service, if necessary;

i. to measure interest in and improve our products, services, and website;

j. to notify you about promotions and travel-related products and services that may be of interest to you;

k. to customise your experience on our website;

l. to reward you as part of any reward and recognition programmes and/or competitions organized by our company you choose to join;

m. to resolve disputes, collect fees, or troubleshoot problems;

n. to prevent potentially prohibited or illegal activities;

o. to enforce our Terms and Conditions when you make a travel booking with us; and

p. As otherwise notified to you at the point of collection.

Direct Marketing: The Company also sends marketing messages to you through but not limited to email, these contain information with regards to promotions and/or travel-related information provided by The Company. You may opt-out of these mails and withdraw your consent for us to send marketing messages to you. These opt-outs are provided in the form of opt-out emails/links/forms which are provided in the emails. You can also withdraw your consent through email at unsubscribe@dynastytravel.com.sg.

We may share your Personal Information with the following third parties, some of whom are located overseas, and as a result, may require us to transfer your Personal Information overseas:

a. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

b. Third Party Suppliers such as hotels, airlines, car rentals and activity providers, who fulfill your travel reservations with us. Please note that these third party suppliers may contact you as and when necessary to obtain additional information about you in order to facilitate the travel reservation which you have made through us.

c. Third Party Vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys and/or contest programmes and fraud detection and prevention. We may also authorize third party vendors to collect Personal Information on our behalf, including such as necessary to operate features of our Platforms, or to facilitate the delivery of online advertising tailored to your interests. Third party vendors have access to and may collect Personal Information only as needed to perform their functions and are strictly not permitted to share or use the Personal Information for any other purposes.

d. Business Partners with whom we may jointly offer products or services. If you choose to receive information about these products or services, we may share information about you, including your Personal Information, with those third party partners so that they can contact you directly by email or post about their products and services.

e. We will only disclose your Personal Information with your consent (whether implied or expressively), and will take reasonable steps to ensure that the third parties to whom we have disclosed your Personal Information and are also legally bound to protect the privacy of your Personal Information.

f. We may also disclose your Personal Information:

a. Where disclosure is necessary to comply with applicable laws, governmental or other regulation or the requirements, orders, directions, instructions or notices of any regulatory authority or legal processes.

b. When we believe it is appropriate to investigate, prevent or take action regarding illegal or suspected illegal activities; to protect and defend the rights and property of the Companies.

c. Where disclosure is needed for any emergency purposes whether locally or abroad.

a. This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

b. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

c. Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:

1. to the extent that we are required to do so by law;

2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

3. in order to establish, exercise or defend our legal rights

a. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

b. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

c. All electronic financial transactions entered into through our website will be protected by encryption technology.

d. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

e. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

a. We may update this policy from time to time by publishing a new version on our website.

b. You should check this page occasionally to ensure you are happy with any changes to this policy.

c. We may notify you of changes to this policy (by email or through the private messaging system on our website).

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(1) the payment of a fee (currently fixed at SGD$50); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport/IC certified and your booking invoice, you may need to make a trip down personally in the case these are insufficient proof, The Company reserves the right to refuse information to suspicious individuals).

a. We may withhold personal information that you request to the extent permitted by law.

b. You may instruct us at any time not to process your personal information for marketing purposes.

c. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

a. Our website may have hyperlinks to, and details of, third party websites.

b. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Please let us know if the personal information that we hold about you needs to be corrected or updated.

a. Our website uses cookies.

b. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

c. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

d. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

e. Most browsers allow you to refuse to accept cookies; for example:

1. in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

2. in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

3. in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

f. Blocking all cookies will have a negative impact upon the usability of many websites.

g. If you block cookies, you will not be able to use all the features on our website.

h. You can delete cookies already stored on your computer; for example:

1. in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

2. in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and

3. in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".

i. Deleting cookies will have a negative impact on the usability of many websites.

a. This website is owned and operated by Dynasty Travel.

b. Our principal place of business is at 35 New Bridge Road, Dynasty Travel Hub.

c. You can contact our privacy and personal data protection department at pdpa@dynastytravel.com.sg.